Email Verification

Learn about email verification requirements and how to verify your Focusly account.

Why Email Verification is Required

Email verification ensures:

• Security: Confirms you own the email address
• Account recovery: Enables password reset functionality
• Communication: Allows important updates and notifications
• Access control: Prevents spam and unauthorized access

Verification Status

Unverified Accounts

If your email is not verified, you will:

• ❌ Be unable to access learning modules
• ❌ Cannot create or save outputs
• ❌ Cannot use any AI features
• ✅ Can still log in and view your dashboard

You'll see a banner prompting you to verify your email.

Verified Accounts

Once verified, you can:

• ✅ Access all 8 learning modules
• ✅ Create and save unlimited outputs
• ✅ Organize work in folders
• ✅ Download and export content
• ✅ Use all features without restrictions

How to Verify Your Email

Initial Verification (New Accounts)

Step 1: Sign Up

1. Create your account at focusly.one
2. Enter your email and create a password
3. Click Create Account

Step 2: Check Your Email

• Check the inbox of the email address you provided
• Look for an email from noreply@focusly.one
• Subject line: "Verify your Focusly account"
• Check spam/junk folder if not in inbox

Step 3: Click Verification Link

1. Open the verification email
2. Click the Verify Email button or link
3. You'll be redirected to Focusly
4. See confirmation message: "Email verified successfully!"

Step 4: Start Using Focusly

• You'll receive a welcome email
• All features are now unlocked
• Begin using any module

Verification Token Expiry

Verification links are valid for 24 hours only.

If your link has expired:

1. Log in to your Focusly account
2. You'll see a notification about the expired token
3. Click Resend Verification Email
4. Check your email for a new verification link
5. Click the new link (valid for another 24 hours)

Resending Verification Email

When You Need to Resend

• Original email not received
• Verification link expired (24 hours)
• Accidentally deleted the email
• Email went to spam and was deleted

How to Resend

Method 1: From Dashboard

1. Log in to your account
2. If unverified, you'll see a banner
3. Click Resend Verification Email
4. Check your email inbox

Method 2: From Login Page

1. Try to access any module while unverified
2. You'll be prompted to verify
3. Click Resend Verification Email
4. Check your email inbox

Note: You can only request a new verification email once every 15 minutes to prevent spam.

Troubleshooting

I didn't receive the verification email

Check Spam/Junk Folder

• Email providers often filter automated emails
• Look in "Spam", "Junk", or "Promotions" folders
• Mark as "Not Spam" to ensure future emails arrive in inbox

Check Email Address

1. Log in to your account
2. Verify the email address shown is correct
3. If wrong, you may need to create a new account

Wait a Few Minutes

• Email delivery can take 1-5 minutes
• Server delays may occur during high traffic

Check Email Provider Restrictions

Some institutions or organizations block automated emails:

• School/university email addresses may have filters
• Corporate email may block external senders
• Try using a personal email (Gmail, Outlook, etc.)

The verification link doesn't work

Link Expired

• Links expire after 24 hours
• Request a new verification email
• Click the new link promptly

URL Broken Across Lines

• Email clients sometimes break long URLs
• Copy the entire URL from the email
• Paste into browser manually
• Ensure no line breaks or spaces

Browser Issues

• Clear browser cache and cookies
• Try a different browser
• Disable browser extensions temporarily
• Try incognito/private mode

Already Verified

• You may have already verified
• Try logging in normally
• Check if modules are accessible

I verified but still can't access modules

Log Out and Back In

1. Log out of your account
2. Close the browser
3. Log back in
4. Try accessing modules again

Clear Browser Cache

1. Clear your browser's cache and cookies
2. Refresh the page
3. Log in again

Check Verification Status

• Look for confirmation message after clicking link
• Check if you received a welcome email
• No verification banner should appear on dashboard

Contact Support

If issues persist after trying above steps, there may be a technical issue.

Email Not Arriving - Alternative Solutions

Try a Different Email Provider

If your email provider is blocking Focusly emails:

1. Create account with different email:
   • Gmail (gmail.com)
   • Outlook (outlook.com)
   • ProtonMail (protonmail.com)
   • Other personal email providers

Add to Safe Sender List

To prevent filtering:

1. Add noreply@focusly.one to contacts
2. Mark Focusly emails as "Not Spam"
3. Check provider's safe sender settings

Check Email Quotas

• Some email accounts have storage limits
• Full inbox may reject new emails
• Clean up inbox and try resending

Security Tips

Protecting Your Account

• Use the official link: Only click verification links that go to focusly.one
• Check sender: Verify email is from noreply@focusly.one
• Don't share links: Verification links are unique to your account
• Act quickly: Don't leave verification links unused for days

Suspicious Emails

If you receive a verification email you didn't request:

• Don't click the link
• Someone may have tried to create an account with your email
• Change your password if you have an account
• Ignore and delete the email

Changing Your Email Address

Important: Focusly currently doesn't support changing email addresses after account creation.

If you need to use a different email:

1. Create a new account with the desired email
2. Verify the new account
3. Your old account will remain but you'll use the new one

Note: You cannot transfer outputs between accounts currently.

What Happens If I Don't Verify?

Immediate Effects

• Cannot access any learning modules
• Cannot create or save outputs
• Limited to viewing dashboard only

No Account Deletion

• Unverified accounts are not automatically deleted
• You can verify at any time
• No time limit on verification (but links expire every 24 hours)

Functionality Restored Immediately

• As soon as you verify, all features unlock
• No waiting period
• Instant access to all modules

After Verification

Welcome Email

You'll receive a welcome email that includes:

• Confirmation of successful verification
• Quick start tips
• Links to documentation
• Feature overview

Full Access

You now have:

• Access to all 8 learning modules
• Unlimited output creation
• Folder organization
• Download and export capabilities
• All current and future features

Next Steps

• Complete the Quick Start Guide
• Explore all features
• Try your first module
• Set up folder organization

Frequently Asked Questions

Can I use Focusly without verifying?

No, email verification is required to access learning modules and features.

How long does verification take?

Clicking the verification link takes seconds. Email delivery is usually 1-5 minutes.

Can I verify later?

Yes, but you won't be able to use any features until verified.

Does the verification link work multiple times?

No, once used, the link becomes invalid. Links also expire after 24 hours.

Can I change my email after verification?

Currently, email addresses cannot be changed. You would need to create a new account.

What if I signed up with the wrong email?

Create a new account with the correct email address.

Is my email shared with anyone?

No, Focusly never shares your email address with third parties.

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